Useful information

Due to the structural nature of our hotel, we do not have rooms specifically designed to be accessible by wheelchair. However, we do have guests with limited mobility who still enjoy visiting us. Please always check with our reception staff before booking to ensure that you have the best solution for your needs.
Our restaurant is wheelchair-accessible, and we also have accessible restrooms for our guests.

Our hotel guests have the option to rent adult and children's bicycles and bicycles with child seats at a reduced price every day from 10 AM to 8:30 PM from spring to autumn. Please contact the reception desk. All proceeds from the bike rental will be paid into the account of the Gerenda Foundation. Rental fee: adult bikes: 1000 HUF/day, children's bikes: 500 HUF/day. Visibility vests and helmets for children are available at the reception.

A buffet breakfast with cold and hot dishes and beverages is available daily from 7 AM to 10 AM. Breakfast is included in the room price. Hot dishes can be ordered from the breakfast staff during times of lower occupancy.

If you plan to leave before 7 AM, you can request a breakfast package instead of the buffet breakfast. Please notify the reception by 7 PM the evening before. The package can be collected from the reception in the evening or delivered to your room by arrangement.

Check-in is available from 2 PM, while check-out is by 11 AM.

Exceptions may be made for certain peak periods, in which case the time specified in your booking confirmation applies. Early check-in and late check-out are available for an additional fee. Please notify the reception of your request no later than the day before your arrival. This option depends on availability. Early check-in is possible from 12 PM, while late check-out is available until 1 PM. In special cases, check-out until 6 PM may be arranged, but this can only be confirmed on the day of arrival.

The open play corner on the first floor is specifically designed for young children. Kids can play pretend cooking in our mini kitchen or can play with dolls, stuffed toys, and toy cars. Parents can relax on a comfortable sofa and browse a small library. Please do not leave children unattended in the play area and tidy up after use. Thank you. Opening hours: 9 AM - 9 PM.

We strive to ensure our guests are satisfied with the services provided by our hotel and restaurant. Should you have any issues during your stay, we have established the following Complaint Handling Policy to address concerns effectively.

With prior notice, we can accommodate pets in certain rooms for an additional fee. A maximum of two pets per room is allowed, regardless of size. Our restaurant is dog-friendly, but pets are not allowed in the wellness areas. If you book several rooms, please ensure your pet stays only in the designated pet-friendly room; otherwise, we will charge an additional cleaning fee of 50,000 HUF per room. Pets must be kept on a leash or carried while on the hotel premises. Pets can be walked on the grassy area behind the hotel or on the Sóstó Nature Trail. Please do not leave dogs unattended in the room, as their barking may disturb other guests.

The designated first aid station is located at the reception.

Please inform reception in writing if you have any food sensitivities or allergies. We cannot guarantee full protection against cross-contamination.

Bicycles can be stored in our locked bicycle storage room, free of charge. Ask our reception staff for help.

The game room is temporarily located in an unheated room in our hotel. The room is currently under renovation and is expected to be completed in 2025. The room is equipped with a table tennis table, table football, air hockey table and a dartboard. Equipment for the games is available free of charge from reception. Board games and binoculars are available to borrow free of charge at reception.

Half board is available at our hotel. Half board dinner is either a buffet dinner or a three-course dinner served from our half board menu, depending on availability. Half board dinner is seated by room number. When booking several rooms under separate names, please indicate in advance if you wish to be seated together. Half board meals can be booked at the reception.

See: WiFi

If you wish to use our laundry service, please place your clothes in the laundry bag provided in the closet. Include the completed laundry list in the bag and hang it on the door. All items will be washed within 36 hours. The fees are listed on the laundry form. For urgent laundry or ironing, please contact the reception. We do not provide irons to be used in the room.

We have set up a mini library on the first floor of our hotel, which can be used free of charge by our guests. We offer books in Hungarian and in English.

Rooms are equipped with a minibar fridge that is not pre-stocked or switched on. The switch is labeled and is located above the mini fridge. Drinks and snacks can be purchased at discounted rates at the reception from 6 AM to 9:30 PM. Upon request the fridge can be stocked in advance; please inform us by 12 PM the day before your arrival.

Parking for cars is free in our hotel's internal parking lot.

Please do not leave valuables in your vehicle! If the parking lot is full, please use the free, well-lit parking area behind the hotel. This is accessible via the side road next to Szárcsa u. 7. Guests can then walk through the parking lot to reach the hotel. Guests with vans or trailers are kindly requested to use the parking area behind the hotel.

Accepted payment options: cash (HUF and EUR), Maestro, Mastercard, Visa, or bank transfer. For bank transfers, the amount must arrive before check-out; otherwise, payment on-site is required. For the event of technical problems, please bring a printout or a digital bank receipt of the transfer with you on your phone.

Located on the second floor opposite the elevator, this room is a favorite for both children and adults. It features two PlayStation consoles which can be used free of charge. Guests over 18 may request access to the room at the reception. The PlayStation Room is monitored by cameras.

Our reception staff is available daily from 6 AM to 10 PM. Outside these hours and in case of any problems you can call the on-duty phone number, which can be found on the card provided at check-in and which is also displayed at the reception desk. If you plan to check-out before 6 AM, please settle your bill at the reception the evening before.

Opening hours:

  • Breakfast: 7 AM - 10 AM
  • Between 10 AM and 12 PM our hotel guests can enjoy a coffee and beverages at the restaurant.
  • Monday to Saturday: 12 PM - 9:30 PM,
  • Sunday: 12 PM - 9 PM

Kitchen opening hours:

  • Monday to Saturday: 12 PM - 9 PM,
  • Sunday: 12 PM - 8:30 PM

Please place your last order at least 15 minutes before the kitchen closes.

Each of our rooms has a unique design and color scheme. While we can guarantee the type of room, we cannot guarantee one specific room; however, we will do our best to accommodate preferences.

Room service is available during the opening hours of the restaurant. The service fee is 20% of the total bill, or 1,500 HUF per person for breakfast. To request room service, please call the restaurant at extension 306.

Each room is equipped with a built-in combination safe located in the closet. Use of the safe is free, and the instructions on how to use it can be found next to the safe.

Our hotel has been collecting waste selectively for decades. Recycling bins are available on each floor. By using them, you contribute to a greener operation of the hotel. Thank you.

Smoking is only permitted in the following designated areas:

  • in front of the reception, 5 meters from the entrance
  • at the designated smoking area in front of the terrace
  • on the smoking terraces on the first and second floors near the elevator.

Additionally, guests may smoke on the balconies of rooms with regular balconies (not with French balconies).

Smoking in rooms will incur an additional cleaning fee of 50,000 HUF per night. If the fire alarm is set off due to smoking, the fire service call-out fee will be charged.

Reception can arrange a taxi for you free of charge. Taxis typically arrive within 10–15 minutes. For rural or airport transfers, please inform us in advance.

Every room is equipped with a telephone. Internal hotel calls are free. External calls cannot be made from room phones, except for the emergency number 112. To do this, dial 9 first, followed by 112.

  • Internal numbers:
  • Reception: 0, 100, 200
  • Restaurant: 306, 301

To call another room, dial the room number directly.

Our indoor and outdoor wellness facilities are available free of charge for hotel guests. Bathrobes (including for children) and wellness towels are provided in all rooms. Detailed information about the wellness area can be found here.

Wireless internet access is available throughout the hotel, including in the rooms. This service is free for guests and the password can be requested at the reception.

Gift voucher

The best gift is an experience

Are you looking for a birthday, a wedding, an anniversary or a Christmas gift?
A vacation, a relaxing retreat, or a gastronomic experience might just be the idea you were looking for!

Don't Miss a Thing!

Be the first to hear about our newest package offers, holiday programs, and special discounts!
Subscribe to our monthly newsletter.